We are unable to cancel any order greater than one hour after the order was placed. If you need to cancel an order within the allotted time frame, please email signaturefootwear@ettagrove.com.

As a small but mighty, family-owned lifestyle brand, we take pride in crafting fashionable footwear in extended women's sizes. We know this market is often underserved by mainstream brands and retailers, and we’re dedicated to filling that gap. In addition to our footwear, we also create unique leather handbags.

By adopting a made-to-order (MTO) model, we can minimize the environmental impact associated with carrying in-stock inventory. This approach allows us to produce items that are more tailored to your aesthetic, reducing waste and ensuring that you receive a cute, comfortable, and high-quality product that stands out from mass-produced options.

How MTO Will Work:

We accept preorders continuously and submit them to our partner factory on a quarterly basis. The submission deadlines are January 7, April 7, July 7, and October 7 at 11:59 PM EST. If you place your preorder before the deadline, it will be included in that quarter's submission.

Production can take anywhere from six to twelve weeks, followed by an additional one to two weeks for shipping to the United States from abroad. We believe that the time invested in crafting personalized items results in exceptional quality and a truly unique product for you. Your understanding and patience are greatly appreciated!

Since we focus on small-batch production, there may be instances where we need to cap the number of orders for a particular product to maintain our quality standards. So, we encourage you to order early!

You can find detailed information about components, materials, and sizing reviews on individual product pages. We will keep you updated on the status of your order.

Thank you for taking a chance on us—let’s find your perfect shoe together!

We are happy to offer virtual gift cards of $10, $25, $50, and $100 for you to gift someone special. They retain their original value until used, and do not expire.

Please visit ettagrove.happyreturns.com for information regarding our returns process. Also, please check out our Returns/Exchanges policy in the footer for further information. Notably, we do NOT provide refunds, only exchanges and store credit at this time.

For assistance, please visit our Contact Page and submit your inquiry. We are committed to responding promptly. Alternatively, you're welcome to directly email us at signaturefootwear@ettagrove.com. For a faster response, kindly include a brief description of your inquiry in the email subject line.

The following payment methods are accepted:

• All major credit cards

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

1. Etta Grove offers shipping across the contiguous United States and to U.S. territories.* The cost of shipping varies based on the method selected during checkout and will be displayed before you finalize your payment.

*Please be informed that shipments to U.S. territories may be subject to duties, taxes, or other charges that are not included in the initial shipping fees. The responsibility for these additional costs falls to the buyer, and they must be paid upon delivery. Given the significant variation in potential charges across different destinations, it is challenging to outline every possible scenario. (For specific information on potential charges applicable to your territory, we recommend consulting the website of your local customs office for the most accurate and current advice.)

Etta Grove explicitly disclaims responsibility for any duties, taxes, or additional charges that may be incurred for shipments to locations with such requirements. While we may offer free shipping under certain conditions, please understand this does not extend to cover any additional fees imposed by your local regulations.

1. We're pleased to offer international shipping to Canada, Europe, the United Kingdom, and various other locations around the globe. International shipping rates will be automatically calculated at checkout for your convenience.
2. We ship all our international orders with Passport, our trusted third-party international shipping carrier. Passport has a number of shipping partners around the world that handle your local
   delivery and ensure your package arrives safely and quickly.
3. For a smoother delivery process, we handle all international orders on a Delivered Duty Paid (DDP) basis. Under "Shipping Method" at checkout, DDP should be clearly itemized to include "Shipping, Tax, and Duties" applicable to the package. This ensures greater transparency regarding the total cost due at the time of purchase. However, please note, due to varying fees across different global locations and specific scenarios, there may be occasions where additional fees are incurred before delivery. (You may want to inquire with your local customs office about potential additional fees for your location.) In such instances, the buyer will be responsible for covering these extra costs. Please note, Etta Grove does NOT assume responsibility for ANY Shipping, Tax, Duties, or additional Fees associated with international shipping.
4. Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Etta Grove tracking page.
5. We want you to receive your order as fast as possible! International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.
6. If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this
   happens, your tracking page will be updated with the latest shipping status.
   
   At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com.
   

For products available "in stock", our goal is to process your order within 2 business days from our distribution center located in Pittston, Pennsylvania. Our order processing operates normal business hours from Monday to Friday, with the exception of Federal holidays.

In the event your purchase includes preorder, made-to-order, or bridal items, you will find an estimated production lead time specified on the product's listing page for your convenience. WE ARE TRANSITIONING TO A SOLELY MADE-TO-ORDER/PREORDER MODEL.

The Size Guide is conveniently available on the page of each product.